877-879-4810

IT security · Microsoft 365 · AI · Communications

Secure IT for small business, ready for AI.

We lock down your systems, set up Microsoft 365 the right way, and help your team use AI tools without putting your client data at risk. Think of us as your IT department, without the full-time salary.

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  • 20+ years supporting Ontario businesses
  • Remote & on-site across Southwestern Ontario
  • Plain English advice, no jargon
ServingLondonSt. ThomasTillsonburgand surrounding areas
Security & AI readiness check
SecurityQuestion 1 of 8

Does everyone sign in to email with multi-factor authentication (a code or an app prompt)?

What we focus on

Four things every small business needs to get right now

They depend on each other. AI is only as safe as the permissions behind it, Microsoft 365 is only as secure as the way it’s set up, and your phone system is part of your security too.

IT Security

Practical protection sized for a small business, starting with the gaps attackers use most.

  • Security assessment with a plain-English report
  • Multi-factor sign-in and account protection
  • Endpoint protection and patch management
  • Email filtering and phishing defence
  • Staff security awareness training
  • Backups you can actually restore

Microsoft 365 & Cloud

Get the most from what you already pay for, and connect it to the rest of your business.

  • Email, file and phone moves to Microsoft 365
  • Teams, SharePoint and OneDrive set up properly
  • Security settings and device management (Intune)
  • Licence reviews so you don’t overpay
  • Integrations with your line-of-business apps
  • Ongoing admin and user support

AI for Small Business

Use tools like Microsoft Copilot and ChatGPT to save time, without your data ending up where it shouldn’t.

  • AI readiness review
  • Choosing tools that fit your business
  • A clear AI use policy for your team
  • Copilot setup and permission clean-up
  • Hands-on staff training
  • Practical automations for everyday tasks

Unified Communications

VoIP business phones that cost less than traditional lines, ring wherever you are, and are set up securely.

  • Keep your existing phone numbers
  • Local and toll-free numbers
  • Desk phones plus laptop and mobile apps
  • Auto-attendant menus and call routing
  • Voicemail delivered to email
  • Locked-down setup to prevent toll fraud

Also available: Ongoing support plans · Backup & disaster recovery · IT consulting & projects

How we work

From first call to fully protected

A simple, step-by-step process with clear findings and recommendations, and no jargon at any step.

  1. Quick checkTake the 2-minute readiness check or call us. We’ll talk through what’s worrying you.
  2. AssessmentWe review your security, Microsoft 365, phones and AI use, then explain the findings in plain English.
  3. Fix & set upWe close the biggest gaps first, then set up the tools and policies your team needs.
  4. Ongoing supportMonitoring, updates and help when you need it, so things stay secure as your business grows.
Start with the free check

AI, safely

Your team is probably already using AI. Let’s make it safe.

Staff paste emails, contracts and spreadsheets into free AI tools every day, often without anyone deciding whether that’s OK. We help you choose the right tools, set clear rules, and prepare your data so AI helps your business instead of exposing it.

OKDrafting a newsletter or job post in an approved tool
OKSummarising your own meeting notes in Microsoft 365 Copilot
Not OKPasting client records or financial data into a free chatbot

Example rules. Your policy is written for your business.

  1. AssessFind out which AI tools are already in use and where your sensitive data lives.
  2. Set guardrailsWrite a short AI use policy: approved tools, what data is off-limits, and who to ask.
  3. Prepare Microsoft 365Copilot can see whatever the user can see, so we clean up sharing and permissions first.
  4. Train your teamPractical sessions on getting good results and spotting AI mistakes and AI-powered scams.
  5. Roll out and reviewStart with a few real tasks, measure the time saved, and adjust as the tools change.

Why Livetechsupport

An outsourced IT department that acts like part of your team

Even a minor technology problem costs a small business time and money. Leave the IT to us and put your energy into growing the business. We value long-term relationships and work closely with you to make sure you have what you need.

  • Security firstEvery recommendation starts with protecting your data, your clients and your reputation.
  • Plain EnglishClear advice and reports without jargon, so you can make decisions with confidence.
  • ProactiveMonitoring and maintenance stop problems before they turn into downtime.
  • Local & experiencedOver 20 years solving real-world technology problems for Ontario businesses, remotely and on-site.

Ongoing support

Want us to look after it all, every month?

Our IT Shield support plans cover 24/7 monitoring, updates, security protection and help when you need it, remotely or on-site, for one predictable monthly cost per device.

Get a quote

Backup & disaster recovery

If your server failed tomorrow, how fast could you recover?

Ransomware, a burst pipe, a fire, or simply old hardware: every business eventually has a bad day. Our recovery plan combines local copies with secure offsite storage, so a bad day stays a short one.

Not sure where you stand? We’ll review what you have today and show you where the gaps are. Get in touch.

  • Full disk-image backupsYour whole server, as is, ready to restore to new hardware.
  • A standby serverA VMware or Hyper-V copy kept in sync with your live server, waiting for the day you need it.
  • Flexible schedulingBackups once a day or every hour, whatever your business needs.
  • Verified backupsRegular test restores, so you never find out too late that a backup was bad.
  • Offsite replicationCopies to the cloud or another location you choose.

Questions

What small businesses ask us

We’re a small business. Are we really a target?

Yes. Most attacks are automated: phishing emails and password guessing go out to thousands of businesses at once, and small businesses are often the easiest to get into. A few basics, like multi-factor sign-in, good email filtering and tested backups, block most of them.

Is it safe to use ChatGPT or Copilot with our business data?

It can be, with the right tool and the right settings. Free consumer tools may handle your data differently from business versions. We help you pick tools with appropriate business data protections and set rules for what can and can’t be shared.

What do we need to fix before turning on Microsoft 365 Copilot?

Copilot can find anything a user already has access to. If files have been overshared over the years, Copilot can surface them. We review sharing and permissions first so it only shows people what they should see.

Which Microsoft 365 plan do we need?

It depends on your size and how much security you need. Many small businesses benefit from Microsoft 365 Business Premium, which adds device management and stronger security tools. We’ll review your licences and recommend the right mix, which sometimes saves money.

Can you work alongside our existing IT person or provider?

Yes. We can take on specific projects like a security assessment, a Microsoft 365 migration or an AI rollout, or cover while your own staff are away.

Do you work on-site or remotely?

Both. Most support happens over a secure remote connection, and we come on-site across London, St. Thomas, Tillsonburg and surrounding areas when that’s the better option.

About us

Local IT experts with decades of real-world experience

Livetechsupport.ca has solved real-world technology problems for over 20 years, from virus removal and networking to managed services and disaster recovery.

Today we focus on what matters most for small businesses: keeping them secure, getting the most from Microsoft 365 and the cloud, and helping their teams use AI safely and productively.

Contact

Let’s talk about your business

Call us, or send a few details and we’ll get back to you shortly.

Phone (toll-free)
877-879-4810
Mailing address
50999 Ron McNeil Line
Springfield, Ontario N0L 2J0